Refund and Returns Policy
We want you to be completely satisfied with your purchase. Learn about our refund and return process below.
Overview
At DM Empire LLC, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or needs. This policy outlines our procedures for returns, refunds, and exchanges.
Important Information
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
How to Return an Item
- Contact our customer service team within 30 days of receiving your order
- Obtain a Return Merchandise Authorization (RMA) number
- Package your item securely with all original packaging and accessories
- Include the RMA number on the outside of the package
- Ship the item to the provided return address
Return Shipping
For defective items or incorrect shipments, we will provide a prepaid return shipping label. For other returns, shipping costs are the responsibility of the customer unless otherwise specified.
Refund Information
Processing Time
- Once we receive your return, we will inspect it within 2-3 business days
- After approval, refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method used for the purchase
Refund Types
- Full Refund: For items returned in original condition within 30 days
- Partial Refund: May be issued for items returned outside the 30-day window or with missing components
- Store Credit: Available as an alternative to monetary refunds
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Sanitary items (for health and safety reasons)
- Hazardous materials
- Items marked as final sale
- Opened software or digital products
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of receiving the item
- Provide photos of the damage
- We will arrange for a replacement or refund
- A prepaid return shipping label will be provided
Contact Us
Need Help with Your Return?
Call us: 800-706-9848
Email: care@dmempirellc.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Policy Updates
We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated.
Last Updated: January 2025